Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

- There is no technical support for any free Magento 2 or Prestashop products.

- Ticket Handling Time: 9 AM to 6 PM (GMT + 5:30). First ticket response within 24 hours in working days (Monday-Friday)

- Please kindly understand that tickets that arrive at our weekend will be processed when we're back to the office on next Monday.

- We all are on Diwali Holiday starting from 26th Oct 2019 to 3rd Nov 2019. We'll try to ensure that you do not have to wait for critical issues while other general tickets may take time to be addressed due to Holiday Season.

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